Last updated: August 2026
App: ITI Support System (package com.itisupport.system)
Publisher: Shri Ganesh Pvt. ITI, Yawal
Last updated: October 2026
ITI Support System helps staff of Industrial Training Institutes (ITIs) with information requests issued by government offices: deadlines, step-by-step guidance (video, slides, sample files), a question-and-answer forum, an AI assistant, reminders and task assignment within an institute.
Not a government app. ITI Support System is an independent app. It is not run by, affiliated with or endorsed by any government department. Information requests shown in the app are summaries prepared by our team from publicly issued circulars; always rely on the original circular and the official portal. Submissions are made by you on the official portal, not through this app.
• Account: your Google sign-in (name, email), or your ITI code with a password you create
(stored only as a secure hash).
• ITI registration: your name, designation, ITI name, MIS code, DVET code, state, district,
address, PIN code, ITI phone number, personal mobile number and email. An administrator reviews this and activates
your account; until then the app's features stay locked.
• Location: only when you tap "use my current location" during registration, to fill in the
ITI address. The coordinates are saved with your registration so an administrator can verify the ITI. Location is
never collected in the background.
• Your submissions: when you mark an information request as filled, the receipt number, an
optional receipt photo / PDF and a note.
• Questions and answers: questions, answers and optional photos you post in the forum (visible
to other registered users), and your votes.
• AI assistant: the questions you type or speak are sent to Google Gemini to generate an answer
from the circular and guidance; we keep only a daily count of questions, not the conversation.
• Excel check: a spreadsheet you upload for checking is read on our server and deleted
immediately after the result is returned.
• Community groups (chat): messages, replies, files (PDF / Word / Excel) and photos you
post in community groups, and the doubts you ask there. These are visible to the members of that group (verified ITI
staff only), together with your name, designation and ITI name — never your mobile number or email. You can delete
your own messages for everyone. Reports you make are seen only by administrators.
• Institute and tasks: institute membership, join code and tasks assigned between members.
• Plan: your plan type and validity. The app does not sell anything and takes no payments;
Premium access, where used, is enabled for your account by an administrator.
• Technical: push-notification token, device identifier for single-device login, app version,
crash reports, and whether you opened a request or its video (counts shown to administrators).
• Location — only when you request it during registration.
• Camera — receipt, question and chat photos, only when you use them.
• Files / photos — only the file you pick to share; the app does not read your other files.
• Microphone — asking the AI assistant by voice, only when you use it.
• Notifications — new requests, deadline reminders, answers, tasks and group messages
(each group can be muted).
• Fingerprint — optional app lock; your fingerprint stays on your phone and is never sent to us.
We do not sell or rent personal data, there are no ads and the app does not use the advertising ID. Service providers: Google (Sign-In, Firebase push, analytics and crash reports, Gemini AI), an SMS / email provider (verification codes) and our hosting provider. Administrators of the app can see registrations, submissions and forum posts. Owners of an institute plan can see their members' task status and submissions for their institute.
Before posting in community groups you agree to the community rules: official / educational topics only, no abusive, political, advertising or forwarded content. Any member can report a message or block a member (their messages are then hidden for you). Administrators review reports, can hide messages and can stop a member from posting. Contact us at tushardhande1990@gmail.com to report anything urgently.
All traffic uses HTTPS. Passwords are stored as one-way hashes. After 5 wrong passwords, login is paused for 15 minutes and you are notified. Only one device can be logged in to an account at a time.
In the app: Settings → Delete account. This deletes your registration, submissions and receipts, tasks and AI usage counts; your forum posts are hidden and your group-chat messages and files are removed for everyone. You can also use https://app.schoolmanagmentsystem.in/delete-account or email shriganeshitiyawal@gmail.com.
ITI Support System is meant for ITI staff and management aged 18 and above.
Shri Ganesh Pvt. ITI, Yawal — tushardhande1990@gmail.com